1. Tour package

Tour package
What is Tour Packages?
Ans. Tour packages are travel plans, which include some or all of the following : transportation, accommodations, meals, tour guides and more. They can be of great value to both independent and group travelers.

How difference between PRIVATE TOUR and Group Tour service?
Ans. PRIVATE TOUR : A private tour is run exclusively just for you, your own families or friends with no other strangers. You can start the tour on any date or time at your convenience. It is ideal for people who need special assistance, such as the elderly, people with disabilities or families with small children.

GROUP TOUR : Group Tour often referred to as seat-in-coach or SIC are best for those who are eager to see the most popular sights at a comparatively low price. However, the Group Tour has fixed departure dates, time and itineraries that cannot be changed. By the way, its a good chance for you to meet and make new acquaintances from all over the world.

How do I reserve my tours with Asian Plus Travel?
Ans. Just complete and send the reservation form on our website, making sure that you have given us your e-mail address and phone number. As soon as we receive your request we will contact you to confirm the reservation. It is our policy to reply to all requests within 24 hours.

What if I want to stay in a different hotel?
Ans. All hotels utilized by asianplustravel.com have been carefully inspected by us to ensure that you enjoy the best quality accommodation, service, and facilities in each destination.
In such cases you need to stay in different hotel please feel free to inquire our online agents through the booking form.

Do you help me with my air-ticket arrangement?
Ans. We will only be able to help with domestic air-ticket arrangement.

How can I book several packages?
Ans. To book several services, you will need to book each travel services separately then add to the shopping cart.

How do I make payment?
Ans. We have several payment methods. We try to make everything as easy as possible.

Can you offer us some discount?
Ans. Special discount & service upgrade also offer for return clients.

Do I need to guarantee my reservation with a credit card of deposit?
Ans. At the stage of the reservation process you will not need to guarantee with a credit card or deposit. However, after we have confirmed to you the availability, you will be advised of a date that you will need to make some prepayment for the hotel & domestic airticket.

The package I need is not listed, what should I do?
Ans. If you are looking for a tour in our coverage, we are certain we can help you customize your vacation. Give us your preference through our custom trip form and our online agent will work with you closely to create your dream vacation package.

Your prices are all included? Any other hidden charge?
Ans. Our service already include admission fee, guide & driver and all taxes. We will NEVER charge you a service charge or other hidden charge. However, some tickets for the optional program are not included.

Tipping?
Ans. Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.

What if I need to change or cancel my booking?
Ans. If you want to cancel your travel arrangements, please send us a cancellation instruction by email or submitting our cancellation form. We will cancel your booking from the date we receive and acknowledge your written instruction to do so. Read our cancellation policy

More Questions?
Ans. If you have any technical or travel related problems or questions, please contact us by sending a request through the query form, live chat or email. We will be on standby and ready to serve you.

2. Sightseeing/Activities

Sightseeing/Activities

How difference between PRIVATE TOUR and GROUP TOUR service?
Ans. PRIVATE TOUR : A private tour is run exclusively for you, your own families or friends with no other strangers. You can start the tour on any date or time at your convenience. Ideal for people who need special assistance, such as the elderly, people with disabilities or families with small children.
GROUP TOUR : Group Tour often referred to as ’seat-in-coach' or SIC are best for those who are eager to see the most popular sights at a comparatively low price. However, the Group Tour have fixed departure dates, time and itineraries that can not be changed. By the way, it’s a good chance for you to meet and make new acquaintances from all over the world.

How do I reserve my tours with Asian Plus Travel?
Ans. Just complete and send the reservation form on our website, making sure that you have given us your e-mail address and phone number. As soon as we receive your request we will contact you to confirm the reservation. It is our policy to reply to all requests within 24 hours.

What can I expect after I have completed my reservation or my booking?
Ans. After completing the booking form, you should immediately received an email detailing your booking request. If correct, and you wish service provided by ASIAN PLUS TRAVEL, please confirm your reservation by click the link submission. Then you will received the confirmation voucher online.
If our online agents have not been able to confirm all details as requested, they will advise you of the elements that have not been able to confirm and offer alternatives. If you are happy with the details confirmed, then you will proceed with the payment process.

The service I need is not listed, what should I do?
Ans. If you are looking for a tour in our coverage, we are certain we can help you customize your vacation. Give us your preference through our custom trip form and our online agent will work with you closely to create your dream vacation package.

How can I book several tour services?
Ans. To book several services, you will need to book each travel services separately then add to the shopping cart.

Tipping?
Ans. Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.

How do I make payment?
Ans. We have several payment methods. We try to make everything as easy as possible. 'Click Here' for more info.

Your prices are all included? Any other hidden charge?
Ans. Our service already include admission fee, guide & driver and all taxes. We will NEVER charge you a service charge or other hidden charge. However, some tickets for the optional program are not included.

Can you offer us some discount?
Ans. Special discount & service upgrade also offer for return clients.

What if I need to change or cancel my booking?
Ans. If you want to cancel your travel arrangements, please send us a cancellation instruction by email or submitting our cancellation form. We will cancel your booking from the date we receive and acknowledge your written instruction to do so. Read our cancellation policy.

Can trips be customized for groups?
Ans. Yes, custom trips can be arranged for a single person or groups of any size.

3. Transfer/Transportation

Transfer/Transportation
How can I book your transfer service?
Ans. You can book in 3 easy steps!
Step 1 : Check the transfer rates & availability by select vehicle type and date. You will be redirected to the Shopping Cart Page.
Step 2 : On the Shopping Cart Page, you can continue shopping more transfer/tour services or check out.
Step 3 : Enter basic information include name, email and payment information, etc. in the Check-out Form.

Upon booking, In order to recheck your booking details and activate your booking request, you need to check your email and simple click the submit button. Once you activate your booking, you will received a confirmation voucher online.

How can I find your staff at Chiang Mai International Airport when I arrive?
Ans.
DOMESTIC TERMINAL:
After Exit the baggage claim area, you will meet our staff at The Meeting Point A.
(On the left is Door No.1 and the front is Door No.2)

INTERNATIONAL TERMINAL:
After Exit the baggage claim area, you will meet our staff at The Meeting Point I.
(On the right is Door.12 and the front is Door No.11)
* Our representative will wait for you with YOUR NAME on the sign-board.
* Once we find you, we will direct you to the transfer point.
* In case you cannot find our airport representative, please call to our Hotline Phone Number # +668-9191-5169
* Our representative will direct to you immediately.

MAP CNX AIRPORT

Download  : (LINK MAP)

Can you provide a convertible child seat for my kid? Any extra charge?
Ans. - Yes, we are able to provide and prepare a convertible baby car seat for 9 months - 4 years old child (weight : 9-18kg / 20-40lb) in our vehicles without extra charge.
- A complimentary for 1st convertible baby car seat and additional baby seat is require with supplement charge of THB 300.00 nett/seat
- If your kid younger than 9 month, please bring your own infant seat. (No infant seat available)
- If your kid older than 5 year old, no need convertible baby car seat. They can used our standard seat belt.
 
Can you provide a Infant Seat for little baby (under 7 months)?
Ans. For hygienic reasons, no Infant Seat available. From our long experience transporting families with babies and children, infants at a certain age are difficult for their parents to control their nature needs to vomit and excrete. The infant seat is prone to be dirty and infected. It is only for personal use and not recommended to be shared. If you will be travelling with infants, we recommend that you bring your own infant seat onboard.

How can I or order the a convertible child seat?
Ans. - Please make the request in your reservation form.
- Please advise age and number of child seats you needed.

Seat belt?
Ans. All vehicle provide seat belt (safety belt)

We are 3 persons in total. Should we book a car or van?
Ans. Normally a car should be enough for 3 passenger + some laggages. We also have a executive car which available for 2-3 adults+kids. If you have many large-sized luggages, please book a van for more comfortable trip.

As the round trip booking, can I pay half on my arrival, and then pay the other half on my departure from hotel to airport?
Ans. You need to make full payment for round trip transfer to guarantee your booking on 1st service date. After the payment you will received the receipt and all contact number from the driver. The receipt will guarantee that the return trip will be arrange on the departure date.

What if my luggage doesn't fit?
Ans. It is best to let we know if you will be traveling with a lot of luggage. Most vehicle have a regular size trunk, so if you think you will have excessive luggage, let the limo company know in advance

Can your driver speak English??
Ans. All ASIAN PLUS TRAVEL drivers are trained to understand and speak some basic English conversations such as directions, answer your basic queries, weather and some information about Thailand’s attractions. This is to ensure your smooth trip with us without any fuss. However we are seeking your kind understanding about the efficiency in English of the driver that it cannot be compared to our tour-guide. They may not answerable to some underlying messages or idioms and unable to give detailed information of some places. So if you have any point that really needed to be clear and understood by us, please submit your message directly to our mailbox and indeed we will transmit it to our driver for their full awareness prior to the trip. When you need more precise and accurate information both in terms of places history or cultures, the tour guide is strongly recommended.

Can you offer us some discount?
Ans. Discount & service upgrade available for :
1. Returning clients
2. Registered Partner

Your prices are all included? Any other hidden charge?
Ans. Our service already include vehicle, driver, gasoline and all express way. We will NEVER charge you a service charge or other hidden charge. However, some tickets (sample : Koh Chang, Koh Samui, Koh Lanta) are not included.

How do I make payment?
Ans. We have several payment methods. We try to make everything as easy as possible.

Tipping?
Ans. Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.

What if I need to change or cancel my booking?
Ans. If you want to cancel your travel arrangements, please send us a cancellation instruction by email or submitting our cancellation form. We will cancel your booking from the date we receive and acknowledge your written instruction to do so. Read our cancellation policy.

More Questions?
Ans. If you have any technical or travel related problems or questions, please contact us by sending a request through the query form, live chat or email. We will be on standby and ready to serve you.

4. Tourist Guide

Tourist Guide

Can your guide speak English?
Ans. Yes, our guides are able to speak good English.

How do I make payment?
Ans. We have several payment methods. We try to make everything as easy as possible. 'Click Here' for more info.

Can you offer us some discount?
Ans. Special discount & service upgrade also offer for return clients.

Tipping?
Ans. Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.

What if I need to change or cancel my booking?
Ans. If you want to cancel your travel arrangements, please send us a cancellation instruction by email or submitting our cancellation form. We will cancel your booking from the date we receive and acknowledge your written instruction to do so. Read our cancellation policy.

How can I find your staff at Bangkok Suvarnabhumi Airport when I arrive?
Ans. Although Suvarnabhumi Airport is the largest single building airport terminal in the world but the meeting areas in the arrival hall are too small and alway crowed with travel agents and local people. As we are a member for Association of Thai Travel Agents (ATTA). On arrival you will be met inside terminal at the exit from baggage reclaim.

How can I book your tourist guide service?
Ans. You can book in 3 easy steps!
Step 1 : Check the service rates & availability by select service duration and date. You will be redirected to the Shopping Cart Page.
Step 2 : On the Shopping Cart Page, you can continue booking more guide services & dates or check out.
Step 3 : Enter basic information include name, email and payment information, etc. in the Check-out Form.

Upon booking, In order to recheck your booking details and activate your booking request, you need to check your email and simple click the submit button. Once you activate your booking, you will received a confirmation voucher online.

Can trips be customized for groups?
Ans. Yes, custom trips can be arranged for a single person or groups of any size.

5. Accomodation & Hotels

Accomodation & Hotels

What are the check in and check out times?
Ans. Normal policy for hotels displayed on our web site is that check in time is from 2:00 PM (14:00 hrs.) and the check out time before Noon (12:00 hrs).

What are the different room categories?
Ans. Generally hotels tend to place their bedrooms within four different categories: Standard | Superior | Deluxe | Executive/Suite.

The actual differences between the bedrooms varies from one hotel to another, with executive being the highest standard of room.

>> Single Room (SGL) : A single room is designed to accommodate one person only. The room contains one single bed or twin bed.
>> Double Room (DBL) : A double room is designed to accommodate two people only. The room contains one queen bed or king size bed or if not available a twin bed.
>> Twin Room (TWN) : A twin room is also designed to accommodate two people only. The room contains two single beds or if not available a king size bed.
>> Triple Room (TRP) : A triple room is designed to accommodate three people only. The room will contain either one queen and one single bed / or three single beds
Note : All kinds of room category are on request and depend on room availability.

What is the child policy?
Ans. Children (2-11 years) can stay free of charge with their parents using existing beds. No free extra bed (or rollaway) and no meal is provided for a child in normal cases. The child’s breakfast is normally 50% of the adult’s rate.
In case you require an extra bed for your child (2-11 years old), the three person rate applies, which means that you have to select triple room type in the reservation form.

I already paid for my room reservation, why does the hotel ask for my credit card again?
Ans. Some hotels will require your credit card details again upon check-in in order to guarantee for other possible expenses i.e. telephone, mini bar, etc.

Why is the price different to when I last checked?
Ans. This normally depends on market conditions and currency fluctuations. During peak tourist season, convention, fairs etc. the prices are likely to change. Slight variation on periodical basis is more likely to reflect fluctuation in currency exchange rates.
However, once booked the price for a hotel is fixed as that at the time of reservation.

Can I contact the hotel to check the record of my reservation?
Ans. Once you receive the confirmation from us, you are able to check your record with the hotel directly.

How do I know when the reservation is confirmed?
Ans. Please allow 24 hours to process your request during business days (Monday to Friday). Generally, we will be able to confirm your booking much earlier, depending on the hotel respond time.

What is meant by 'On Request/ Confirmation by email?
Ans. Before proceeding with your reservation, we must check availability at some hotels by phone or fax first. Such hotels will be confirmed by email to you within 1 business day.

What if I need to change or cancel my booking?
Ans. If you want to cancel your travel arrangements, you must send us a cancellation instruction by submitting our cancellation form. We will cancel your booking from the date we receive and acknowledge your written instruction to do so.
Note : An amendment or cancellation fee will apply. Please see our cancellation policy for more details.

Where is the hotel situated?
Ans. The full address and contact numbers of the hotel will be listed on your confirmation email which will be sent simultaneously at the conclusion of your booking. Full details and a link showing the hotel location on a map are also available on every hotel listing on the site.
However, we recommend you to reserved ASIAN PLUS TRAVEL’s transfer service to your save & comfortable trip.

Is the rate per person or per room?
Ans. Single room rates, double/twin room rates and triple room rates are different. In the normal case, single and double rates are the same.
However, you have to enter the number of occupants to get the exact rate for your reservation.
Note : If you select 1 adult upon making the reservation and then come to check in 2 adults, the hotel will collect extra charge for the second person directly from you even though the rate for 1 or 2 persons might be the same.

How long does it take to get confirmation?
Ans. After you have submitted your booking request, we will immediately process your booking with the hotel. If your payment has been successfully processed and your reservation is confirmed, you will receive your Hotel Voucher by email usually within 24 hours (business days). We will do the utmost to meet your booking request as fast as possible.

For many of the hotels, we have been allotted rooms enabling instant confirmation. This list of hotels is growing. For hotels we do not yet have allotments for and cannot instantly confirm your booking, we will contact our hotel and normally confirm your booking within 24 hours (business days).

Are airport tranfers included in the hotel price?
Ans. As a general rule, most hotel prices provided on our site do not include airport transfers. If they are included there will be a special remark under hotel rates table.

Can I use my reward points from Accor, Mariott, Starwood, Hilton etc. on your site?
Ans. No. Only reservations made directly with the participated hotels can use reward points.

How to make a hotel reservation?
Ans. Booking hotels with Orienal Escape is easy, secure and can save your money :

[1] Select your hotel
- Once you have selected your hotel please complete the booking form and then send it to us by clicking the ’submit' button located at the end of the form.

[2] Confirming your reservation
- After sending the booking form to us you will immediately receive an email detailing your booking request.
- We will then process your hotel booking and aim to confirm your booking or advise on hotel availability within 24 bussiness hours.
If your selected hotel is available we will send you an email informing you of the details of your booking, total cost and payment date.
- If your selected hotel is unavailable then we will try to suggest an alternative hotel for your consideration.

[3] Making payment
- If your selected hotel is available, our booking confirmation email will advise you of our requested payment date.
- Payments can be made by using our secure online payment form.
- We accept payments by Visa and Master Card.
- Our cancellation policy will apply once you have submitted your credit card details.

[4] Receiving your hotel voucher
- You will receive 'Confirmation Voucher' immediately after confirmation of payment online success.

Is your rate inclusive of taxes and service charges?
Ans. All the rates displayed on our site are inclusive of applicable taxes and service charges. However, some hotels, especially where payment is settled directly with the hotel, taxes and service charge may not be included. This is clearly indicated in the remark under price table.

Are the rates the same for everyone?
Ans. Some hotels apply different rates for local residents and some nationalities. Rates displayed by us may be subject to change depending on nationality.
Our reservation staff will e-mail you advising of any rate differences and requesting your approval before processing your credit card.

Do I need to confirm my reservation with the hotel directly?
Ans. No. You don't need to. We have confirmed the reservation on behalf of you already along with the prepayment.

How do I check-in at the hotel?
Ans. The confirmation voucher is required to be presented upon check-in to avoid problems.

Do you charge a service fee?
Ans. There is no charge for using our service. Our service is absolutely free.

Will I get the same rate if I reserve a room through the hotel directly?
Ans. No. The rates displayed on our site are available only through this service. Hotel walk-in rates are more expensive than our rates. All reservations must be paid for in advance upon receiving confirmations from us. This is the only way to guarantee occupancy to the hotels and keep our prices low.

Do you offer special discounts (for airline staff, seniors, travel agent, etc)?
Ans. No. Generally, we do not get any special rates from hotels for Airline or travel industry professionals.

My special requests guaranteed?
Ans. As indicated this will depend on each individual hotel’s availability. We will certainly pass your special request on to the hotel but this is not guarantee.

What does 'Instant Confirmation' mean?
Ans. Instant confirmation means that the indicated rooms are readily available and your reservation can be confirmed once you complete the payment.

If I reserve more than one room, can I use my name as the guest for all rooms?
Ans. We require at least one guest name for each room in case you reserve more than one room. This is done in order to prevent the confusion.

Can trips be customized for groups?
Ans. Yes, custom trips can be arranged for a single person or groups of any size.

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