Last updated: July 2026

1. When This Policy Applies

This policy applies after a service has been confirmed in writing by Asian Plus Travel. An enquiry or unconfirmed quotation may be withdrawn without a cancellation charge unless a supplier commitment has already been authorized by the booking party.

2. How to Cancel

Cancellation requests must be sent by email to contact@asianplustravel.com. Please include the booking reference, agency or company name, lead passenger or group name, service dates, and the services to be cancelled.

A cancellation becomes effective only when Asian Plus Travel has received and acknowledged the request in writing. Please do not assume that a booking has been cancelled until our written acknowledgement is received.

3. Applicable Cancellation Charges

Cancellation charges are based on the conditions stated in the relevant quotation or booking confirmation and on charges imposed by hotels, transport providers, guides, attractions, airlines, and other suppliers. Conditions vary by service, destination, travel season, group size, and cancellation date.

Peak-season services, special events, group allocations, advance-purchase rates, tickets, and other prepaid arrangements may be partially or fully non-refundable. Any such condition will be stated in the quotation or confirmation whenever available.

4. Amendments and Reductions

Changes to travel dates, routes, passenger numbers, rooming lists, vehicles, or confirmed services may be treated as an amendment or partial cancellation. Revised rates and supplier charges may apply. All changes remain subject to availability and written confirmation.

5. No-Shows and Unused Services

A no-show, late arrival without notice, early departure, or voluntarily unused service may be charged up to the full confirmed amount. Refunds cannot be guaranteed for services that were reserved and made available but not used.

6. Refunds

If a refund is due, it will be calculated after deducting the cancellation charges and non-refundable costs actually imposed by the relevant suppliers. Processing can begin only after supplier confirmation and may take time depending on the original arrangement. Refund details will be communicated privately to the contracting partner.

7. Force Majeure and Service Disruption

If travel is affected by weather, natural events, government measures, transport disruption, closures, safety concerns, or other circumstances beyond reasonable control, we will work with the partner and suppliers to seek a practical solution. Changes, credits, refunds, or additional costs will depend on supplier policies and the circumstances of the affected booking.

8. Contact

For cancellation assistance, please contact contact@asianplustravel.com and quote the booking reference in the subject line.